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faq
Account FAQ
How to shop through Alaghband’s Website?
Answer 1- First enter the website and click on membership option to create an account. 2- Enter your correct and complete characteri9stics. 3- Find your desired product. 4- Choose the size you prefer through the menu. 5- Add the product to your cart by clicking on “Add to cart”. 6- Go to your cart and review your order in size and number. 7- Send all your information and full address. 8- You can do your purchase by entering to Online Payment Gateway after clicking the payment button. 9- After the purchase in completed successfully, the tracking number will be shown on the screen and an email including your invoice will be sent to you
Is there a possibility to edit my user profile and email?
Answer Yes, after opening the site and entering the username and password, you can click on the name of your Email at the top of the page to login. All the features in this section can be changed
Can I access my previous purchasing information?
Answer You must login to your account to access previous purchasing information. Clock on the email displayed on the page and you can see all orders in this section on the order option
Shopping FAQ
Is it necessary to be a member to shop through the website?
Answer Yes, without membership the shopping through site is not possible
Can I register my order throughout the day?
Answer -You can register your order 24 hours a day and 7days a week
Can I purchase for someone else from the website and order it to be delivered to that person?
Answer -Yes, at the time of order you can register the type of packaging and the address for the gift to be sent
How can I know the status of my custom registration?
Answer You can get in touch with the support unit and give the information of your order to get informed of the situation. You can also contact the emails contained on the website or chat online
Can I cancel or change my order?
Answer Before ordering, the final confirmation and clocking on the icon for completing the purchase and payment from the bank, you can remove o modify the order from your cart. But after completing the purchase and at the payment stage and registering the cart, you will not be able to remove or modify the order. From this step, contact Web Hosting Support to cancel or change it
Can I register my order on the phone?
Answer -In order to expedite the processing and ordering and process and reduce the possibility of errors in the order registration, our honorable customers should register their orders online
Is it possible to get a pre-invoice?
Answer -No, unfortunately, we do we do not have the option of providing a pre-invoice outside the website system. If the purchase process is fully completed, the final invoice will be shown through the website and a copy will be sent to your email address
Are the prices up to date?
Answer -Yes, we always try our best to keep the price and inventory status up to date. However, customers are required to submit order only for the latest prices and inventory
Are invoices included in the gift packages?
Answer -After confirming the purchase, you will be contacted by the support team and will be coordinated to send you the invoice
A Alaghband Diamond FAQ
How to be sure of the authenticity of the Gems?
Answer After your online purchase, the customer will receive the shopping receipt plus an Alaghband Gallery’s official invoice stamped and signed
To choose and shop through site I need consultation. Is there a way to help me in my decision?
Answer -Our experts will do their best to give you the information needed to by any jewelry on website. In case this information is not enough, you can first register your order, then get in touch by chat and send your questions to the experts. Then if you were interested, you may finalize your order
Credit Card Account FAQ
Could the prices change during the shopping?
Answer No, all the prices in the site are stated after a deduction and any change or more deductions are not possible
Shipping & Returns FAQ
How long does it take for a product to be sent?
Answer -Delivery time of the normal orders is between 2-4 working days. -Delivery time in case of an order being custom made is 7-14 working days. -Starting time: Maximum 24 hours after placing the order. The buyer is responsible for all the personal information or contact number
Can I open and see my order at the time of delivery?
Answer -Yes, you can inspect your jewels at the time of delivery to be sure of their authenticity. In case of compliance with your order, sign the delivery receipt and in case of noncompliance, refuse to deliver the goods and contact website support
Is it possible to white the desired texts on the gift boxes?
Answer Yes, you will be contacted by the support team after choosing the special package option and you can submit your own text. “All texts must be accordance to the laws and regulations of the Islamic Republic”
Are invoices included in the gift packages?
Answer -After confirming the purchase, you will be contacted by the support team and will be coordinated to send you the invoice
Warranty FAQ
How to be sure of the authenticity of the Gems?
Answer -After your online purchase, the customer will receive the shopping receipt plus an Alaghband Gallery’s official invoice stamped and signed
How are the refund and replacement terms of the product?
Answer -All products have 3 days export guarantee and 7 days exchange warranty form the day of purchase. -Coordinate with the support experts for replacement or refund. -Before taking any actions to refund or exchange, please contact the support unit to the desired steps. -In case of cancellation, the amount paid is returned to the customer account within 72 hours
Can I open and see my order at the time of delivery?
Answer Yes, you can inspect your jewels at the time of delivery to be sure of their authenticity. In case of compliance with your order, sign the delivery receipt and in case of noncompliance, refuse to deliver the goods and contact website support
What kinds of gems are used in the jewels?
Answer When gems are used on the jewels, be sure to get informed about their kinds, cuts, weight, etc
Price FAQ
Could the prices change during the shopping?
Answer No, all the prices in the site are stated after a deduction and any change or more deductions are not possible